Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Message Us Contact Us

Shipping Policy

1. Processing Time

Usually it take from 1 to 3 days for new orders to be processed, it is also subjected to suppliers' dates and vacations.

2. Shipping Methods

Depends on Suppliers' way of shipping, location and the types of the shipped items, can be shipped by air or sea or on land

3. Shipping Destination

Currently, We support shipping to all locations within Saudi Arabia

4. How to Track Order

Thorough your personal page on Niklah (under orders)

5. Shipping Charges

30 SAR for all orders less than 199 SAR and Free for above

6. Lead Time

Varies from 8 days to 20 days based on the suppliers location and shipping methods

Return Policy

1. Within 14 days of Order

In the same condition as delivered

2. Consumables

Cannot be returned except if it is originally damaged or defected

Warranty

1. Warranty Policy

All products are under the warranty of the original producer and varies in period and time based on the type of the products